đź“Ś TERMS & CONDITIONS
Welcome to Azoxmart. By accessing or using our website/app, you agree to the following Terms & Conditions.
1. General
Azoxmart is an e-commerce platform offering grocery, fashion, electronics, organic food, and more.
By using our services, you confirm that you are at least 18 years old or using under supervision.
2. Account Responsibilities
Users must provide accurate information.
You are responsible for maintaining the confidentiality of your account and password.
3. Product Information
We try our best to display accurate product details, but variations may occur based on brand, lighting, or packaging.
4. Orders & Payments
• Orders are subject to availability
• Azoxmart reserves the right to cancel any order
• Payments must be made through approved methods
5. Returns & Refunds
Return eligibility and refund timelines are explained in our Returns Policy.
Azoxmart reserves the right to reject returns that fail to meet conditions.
6. Delivery
Delivery times are estimates and may vary due to location, weather, or operational reasons.
We are not responsible for delays beyond our control.
7. User Conduct
Users are prohibited from:
• Misusing the platform
• Fraudulent transactions
• Violating laws or harming other users
8. Intellectual Property
All content, logos, designs, and media belong to Azoxmart.
Unauthorized use is strictly prohibited.
9. Limitation of Liability
Azoxmart is not responsible for:
• Product misuse
• Third-party service issues
• Delays, losses, or damages beyond our control
10. Amendments
We may update these Terms at any time. Continued use of the platform means acceptance of updated Terms.
11. Contact
For any legal queries:
HELP CENTER
Welcome to the Azoxmart Help Center
We’re here to make your shopping experience smooth, simple, and enjoyable.
If you need assistance with your order, account, payment, delivery, or anything else, you’re in the right place.
Common Support Topics
• Order Status
Track your order in the “My Orders” section of your account.
• Payments & Refunds
We accept secure online payments. Refunds are processed within 3–7 business days after approval.
• Account Support
Update your profile, address, or password anytime from your account dashboard.
• Product Support
If you need product details, sizing help, or guidance, our team is ready to assist.
• General Queries
For any other questions, contact us using the “Contact Us” page.
Thank you for choosing Azoxmart.
Your satisfaction is our priority.
đź“Ś RETURNS POLICY
If something isn’t right, we’re here to help.
Eligibility for Returns
• Items must be returned within 7 days of delivery
• Product must be unused and in original condition
• Original packaging, tags, and accessories must be included
Non-returnable Items
• Groceries
• Perishable goods (fruits, vegetables, dairy)
• Items marked “Non-returnable” on product page
• Personal hygiene products
Return Process
Go to “My Orders”
Select the item you want to return
Submit a return request
Our team will schedule a pickup
Refund will be issued once the product is inspected
Refund Timelines
• Wallet refunds: 24 hours
• Bank/card refunds: 3–7 business days
We aim to make returns fast and stress-free.
đź“Ś DELIVERY POLICY
We work hard to deliver your orders safely and on time.
Delivery Time
• Grocery items: Delivered within 5 minutes (selected areas only)
• Fashion & accessories: 2–5 business days
• Electronics: 3–7 business days
• Organic & food products: Same-day delivery (where available)
Order Tracking
Track your order live from the “My Orders” page.
Missed Delivery
If you are unavailable, we will try again or contact you for support.
Delivery Charges
• Free delivery above minimum order amount
• Small delivery fee may apply for low-value orders
Your convenience matters to us.
đź“Ś SHIPPING POLICY
At Azoxmart, we ship orders quickly and securely across multiple locations.
Shipping Method
We use trusted delivery partners to ensure fast and safe delivery.
Shipping Areas
Currently, we ship to select cities and expanding quickly.
Dispatch Time
Orders are processed and dispatched within 24 hours (excluding holidays).
Shipping Fees
Shipping fees vary based on:
• Product category
• City
• Order amount
Shipping details will always be shown at checkout.
Packaging
We ensure safe, eco-friendly, and durable packaging for all products.
đź“Ś CONTACT US
Need help? We’re here for you.
Customer Support
Email: support@azoxmart.com
Phone: +91-9911230354
Working Hours: 9:00 AM – 8:00 PM (Mon–Sat)
Business Enquiries
Address
Azoxmart Headquarters
[Add your business location or city]
Our team will respond within 24 hours.
Your feedback helps us improve.