Seller Policy

To register and sell on Azoxmart, you must meet the following requirements:

• Must be 18 years of age or older
• Must have a valid PAN card (individual or business)
• GST registration required if annual turnover exceeds ₹40 lakhs (₹20 lakhs for services)
• Must have an active Indian bank account for payment settlement
• Must provide a valid mobile number and email address
• Business address must be within India

All products listed on Azoxmart must comply with the following guidelines to maintain quality and customer trust:

• Product title must be accurate, clear, and not misleading
• Minimum 2 high-quality product images required (white background preferred)
• Product description must accurately represent the item — size, color, material, and features
• MRP (Maximum Retail Price) must be displayed correctly as per the product label
• Stock quantity must be updated in real time to avoid order cancellations
• Products must be listed under the correct category only
• Brand name must be accurate — do not list unbranded products under a brand name

Azoxmart charges a category-based commission on each successful order. There are no monthly subscription fees or listing fees.

All seller payments are processed through Azoxmart's secure payment system directly to your registered bank account.

• Payment settlement cycle: 7 days after order delivery confirmation
• COD (Cash on Delivery) orders: settled within 10 business days
• Minimum payout threshold: ₹500
• Payments are transferred via NEFT/IMPS to your registered bank account
• Payment statements and invoices are available in your seller dashboard
• TDS deducted at 1% as per Section 194-O of the Income Tax Act

Sellers are responsible for packaging and dispatching orders within the committed time frame.

• Orders must be dispatched within 24–48 hours of order confirmation
• Sellers can use Azoxmart Shipping (recommended) or their own courier partner
• Azoxmart Shipping provides discounted rates and automatic tracking updates
• Products must be securely packed to prevent damage during transit
• AWB (Air Waybill) number must be updated on the seller dashboard after dispatch
• Late dispatch (beyond 48 hours) may attract a penalty of ₹50 per order

Azoxmart follows a customer-first return policy. Sellers must accept returns under the following conditions:

• Customer return window: 7 days from delivery date for all categories
• Returns accepted for: wrong item sent, damaged/defective product, size mismatch
• Returned item will be inspected before refund is approved
• If the return is valid, refund amount will be deducted from the seller's next payout
• If the product is returned in used/damaged condition by customer, Azoxmart will investigate and decide
• Seller can raise a dispute within 48 hours of receiving the return

The following items are strictly prohibited from being listed or sold on Azoxmart:

• Counterfeit, fake, or replica branded products
• Weapons, firearms, ammunition, or explosives of any kind
• Alcohol, tobacco, or any controlled substances
• Adult or obscene content of any nature
• Items that violate intellectual property or copyright laws
• Expired or recalled products
• Products without proper BIS/ISI certification (where required)
• Pirated software, media, or digital content

Azoxmart maintains strict quality standards. Violations are handled through a three-strike system: